Regulatory Information & Complaints
Last updated: June 2026
This page provides regulatory information about Renalco SA and explains how to submit a complaint.
1. Company information
Renalco SA, Rue du Général-Dufour 15, 1204 Geneva, Switzerland. Company identification number CHE-107.963.940. Telephone +41 22 321 17 00. Email info@renalco.ch. Website renalco.ch.
2. Regulatory status
Renalco SA is authorised by the Swiss Financial Market Supervisory Authority FINMA as a portfolio manager within the meaning of the Swiss Financial Institutions Act (FinIA). Renalco is subject to ongoing supervision by AOOS – Schweizerische Aktiengesellschaft für Aufsicht, a supervisory organisation authorised and supervised by FINMA. Renalco is also a member of the Swiss Association of Wealth Managers (VSG-ASG).
Supervisory organisation (SO): AOOS (Schweizerische Aktiengesellschaft für Aufsicht). Auditor: Moore. Ombudsman: OFS Ombud Finanzen Schweiz.
3. Financial services offered
Renalco provides discretionary and advisory portfolio management together with family office and related services. Renalco does not guarantee any investment performance.
4. Client segmentation
In accordance with the Swiss Financial Services Act (FinSA), clients are classified as retail, professional or institutional clients, each benefiting from a corresponding level of protection. Reclassification may be possible under certain conditions and on request.
5. Risks and costs
Investing in financial instruments involves risks, including the possible loss of the amount invested. General information on these risks is set out in the Swiss Bankers Association brochure “Risks Involved in Trading Financial Instruments”. The fees applicable to our services are based on assets under management and/or performance and are set out in the relevant client agreements.
6. Relationships with third parties
Renalco takes appropriate organisational measures to identify, prevent and manage conflicts of interest. Where a conflict of interest cannot be avoided, Renalco discloses it appropriately. Any third-party benefits are disclosed and handled in accordance with the applicable client agreements and legal requirements.
7. Complaints procedure
We take every complaint seriously and aim to handle it promptly, clearly and transparently. You may submit a complaint by post to the address in section 1, by telephone on +41 22 321 17 00, or by email at info@renalco.ch.
If a complaint cannot be resolved to your satisfaction, you may refer the matter to our ombudsman. Mediation through the ombudsman is free of charge or low-cost for clients.
Ombudsman contact: OFS Ombud Finanzen Schweiz, 16 Boulevard des Tranchées, 1206 Geneva, Switzerland. Telephone +41 22 808 04 51. https://ombudfinance.ch/contact/